Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Period

You may return most items within 14 days of delivery for a full refund or exchange.

Returns must be initiated within 14 days of delivery date.

Return Conditions

Item Condition

Items must be returned in their original condition, unused, undamaged, and with all original packaging.

Proof of Purchase

You must provide the original order confirmation or receipt with your return.

Custom Items

Custom or personalized items cannot be returned unless they are damaged or defective.

Shipping Costs

Return shipping costs (both ways) are the responsibility of the customer.

Refund Processing

Refunds will be processed within 5 business days after we receive and inspect the returned item.

Payment Processing Fee Notice

When you make a purchase, the payment platform (such as PayPal, Stripe, etc.) charges a transaction processing fee. This fee is paid to the third-party service provider and is non-refundable regardless of whether the transaction is cancelled or returned. Therefore, the refund amount you receive may be slightly less than the original payment amount.

Example: If you paid $100.00, the payment platform charged a $3.00 processing fee. In the event of a refund, you will receive $97.00.

This fee is charged directly by the payment platform and is not retained by Hua Picks. We appreciate your understanding.

Return Process

  1. 1

    Contact our customer service team to request a return authorization.

  2. 2

    Pack the item securely with all original packaging and documentation.

  3. 3

    Ship the item back to us using a trackable shipping method.

  4. 4

    Once received and inspected, we will process your refund or exchange within 5 business days.

Need Help?

If you have any questions or need assistance with your return, please contact our customer service team.

Email: [email protected]