Frequently Asked Questions

Simply browse our shop, add items to your cart, and proceed to checkout. You can pay securely via PayPal or credit card.

Please contact us within 24 hours of placing your order if you need to make changes. After that, the order may already be in processing.

Once your order ships, you will receive a tracking number via email. You can also check your order status in your account dashboard.

Yes! We offer free worldwide shipping on all orders. No minimum purchase required.

Standard shipping takes 7-15 business days depending on your location. Express shipping (2-5 business days) is available for select countries.

We ship to over 100 countries worldwide. If your country is not listed at checkout, please contact us for a custom quote.

We offer a 14-day return policy for unused items in original packaging. Please see our Returns page for detailed instructions.

Refunds are processed within 5-7 business days after we receive your returned item. The amount will be credited to your original payment method.

We carefully inspect all items before shipping. If your item arrives damaged, please contact us within 48 hours with photos and we will resolve it immediately.

Yes! All our products are 100% authentic, sourced directly from trusted Chinese manufacturers and artisans.

Absolutely! We offer custom branding and personalized gifts for individuals and businesses. Contact our team for a quote.

Yes, we offer tiered discounts for bulk orders. The more you order, the more you save. Contact our corporate team for a quote.

We accept PayPal, major credit cards (Visa, MasterCard, Amex), and bank transfers for larger orders.

Yes, all payments are processed through secure, encrypted connections. We use PayPal for maximum buyer protection.

Not currently, but we are working on offering installment options through PayPal Pay in 4. Stay tuned!

You can reach us via live chat (bottom-left corner), email at [email protected], or WhatsApp at +44 7516 790703.

Our team is available Monday to Friday, 9:00 AM - 6:00 PM (CST). We try to respond to all inquiries within 24 hours.

We are primarily an online store. However, we partner with showrooms in select cities. Contact us for more information.